At Sparco Store, we engineer our performance parts with precision, and we stand behind every product we sell. Whether you’re upgrading your wheels, maintaining your marine vessel, or enhancing your vehicle’s performance, we ensure your shopping experience is as smooth as your ride should be.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Available for all order values
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

General Policy

We accept returns and exchanges within 15 days of delivery for most products. To be eligible for return:

  • Items must be in original, unused condition
  • Original packaging with all tags and accessories must be included
  • Proof of purchase must accompany the return

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened containers of Additives & Cleaners
  • Opened containers of Automatic Transmission Oil and other fluids
  • AdBlue products
  • Electrical components (Alternators & Starters) that show signs of installation

Return Process

Follow these simple steps to return an item:

Step 1: Request Authorization

Email [email protected] with your return request using this format:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Sparco Store Team,

I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]).

Product Name: [Product Name]
Reason for Return: [Reason – e.g., Wrong Size, Defective, etc.]
Preferred Resolution: [Refund / Exchange for (specify product)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Our team will respond within 2 business days with:

  • Return authorization number (RMA)
  • Shipping instructions
  • Return address: 3569 Mahlon Street, Farmington Hills, MI 48335, USA

Step 3: Ship Your Return

Package the item securely with all original materials and include:

  • Copy of your invoice
  • RMA number clearly visible on the outside of the package

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

For exchanges, we’ll ship your new item once the return is processed, using your preferred shipping method.

Damaged or Defective Items

If your performance part arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund
  • In some cases, we may require return of the damaged item

International Returns

For customers outside the USA:

  • All customs forms must clearly state “RETURNED GOODS” to avoid duties
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility

Performance Guarantee

We stand behind every alloy wheel, performance accessory, and marine component we sell. If you’re not completely satisfied with your Sparco Store purchase, we’ll make it right – because your build deserves nothing less than perfection.

Need Help?

Contact our performance specialists at [email protected] for any shipping or return-related questions.